DELIVERY & RETURN
Delivery:
- UK (3-5 Business Days)
- European (5-7 Business Days)
- Worldwide (7-10 Business Days)
Source Of Course uses Royal Mail, DPD, and Evri to ship products. Our shipping times are guarantees and customers are entitled to compensation if an order is late. Once the order is placed, it is sourced and shipped. The majority of our deliveries are Royal mail tracked and signed and therefore take approximately 2 - 4 business days to be delivered. All Fast Delivery orders are next day delivery. Shipping confirmation emails are provided automatically once the order has been shipped. Tracking numbers are also provided for all orders in the shipping confirmation email. Track your order(s) HERE.
International duties and customs fees may apply to orders and are the responsibility of the customer to pay for. Please check your local fees as this varies from place to place.
Return Terms and Guidelines:
Customers have 14 days from receiving their order to initiate a return.
Once the goods are returned, you will be entitled to receive a refund/exchange. We are not able to refund/exchange items that appear to have been worn, washed, or are not in original condition.
- All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
- All Items must be in an original, resalable condition.
- Please ensure all returned items are well packaged so as not to be damaged in the post.
Once the goods are returned you will be entitled to receive a refund of the order as well as shipping. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
International Returns
If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS' to avoid any customs charges. Source Of Course is NOT responsible for any return custom charges made. A refund will be issued back to the original method of payment for the merchandise returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Source Of Course will cover the full return shipping, for any faulty products that we may have sent out.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (Such as shoe care kit). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
How to make a Return or Exchange
Returns and Exchanges can be made via our Return/Exchange portal.
Contact us at support@sourceofc.com for further help